FIND YOUR QUESTION

Question & Answer

Frequently Asked Question

We are open Monday through Friday from 11AM – 7PM EST.

Yes, we ship all over the world via Fedex and DHL. If you have any special preferences for your shipment, please put a message in the notes section at the end of checkout.

Yes, but you must first call your credit card company and add the shipping address to your account.
Yes you may! If you would like to place an order by phone, please call (305) 377-0626 during business hours.

Simply checkout on our website, click on the payment option “wire transfer” in the checkout. After you complete the checkout, you will be emailed the invoice and wire transfer information.

Mike The Jeweler is located at 168 NE 1st Street, Miami – Florida – 33132.
We do not sell jewelry insurance, but we recommend www.insureyourjewelry.com for jewelry insurance.
No, we are not an authorized dealer of any watch brands. Watches from G7 By Kris The Jeweler come with a 1 year G7 By Kris The Jeweler warranty, and no manufacturers warranty.
Yes, we will resize the ring free of charge within 100 days of purchase. We can typically re-size rings up to two sizes up or down. Please note that eternity ring designs cannot be re-sized.
All orders within the state of FL are subject to 8.9% sales tax. If your order is being shipped outside of the state of Florida, you will not be charged sales tax.
The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.

You can visit the “return policy” page to learn about our return policy.

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